HelloRide driver dozed off using assisted driving on June 14. Driver banned; passenger declines RMB 300 comp, seeks fare refund over RMB 800.
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95% Assisted Driving, Driver Dozing Off? HelloRide Case Sparks Safety Concerns
A HelloRide carpool driver has been permanently banned after a passenger reported that he allegedly dozed off, used his phone, and relied heavily on assisted driving during a long-distance trip.
According to media reports, the incident happened on the evening of June 14, when a woman and two friends took a HelloRide carpool from Zhanjiang. The passenger claimed that during the trip, the driver frequently took his hands off the wheel, looked at his phone, watched videos, and appeared to fall asleep.
She also claimed that the vehicle relied on assisted driving for about 95% of the journey, with lane-departure warnings sounding several times on the highway.
The passenger said she reminded the driver multiple times, but the situation did not improve. She also claimed that the driver later drove at speeds of up to 150 km/h, repeatedly changed charging routes, and took detours.
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Feeling unsafe, the passengers reportedly called the police while passing through Zhongshan and continued sharing their location with police during the trip. They eventually got off in Shenzhen Luohu in the early hours of June 15, where police officers were reportedly waiting at the scene.
The passenger said she had contacted HelloRide customer service during the trip, but did not receive a follow-up call after the ride ended as expected.
After the case drew attention online, HelloRide reportedly offered RMB 300 in cash compensation and said the driver had been permanently banned. The passenger said she declined the offer and asked for a refund of the ride fare, which was over RMB 800, as well as confirmation that the driver had indeed been banned.
On June 17, HelloRide responded that the platform had launched an investigation after receiving the report. The company said the driver’s behavior constituted dangerous driving and had crossed the platform’s safety red line.
Regarding whether the driver had used assisted driving, HelloRide said it mainly judged the driver’s dangerous driving behavior based on on-site video and could not confirm for now through backend monitoring whether the function had been activated.
The case has drawn attention online as it involves both ride-hailing safety and the use of assisted driving features during long-distance trips.
Source: 南方都市报
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