A Shanghai café server at the MANNER chain has turned into an internet sensation for her bold response to a demanding customer—throwing soggy coffee granules in their face after being threatened with a complaint. The incident, captured on surveillance and shared online, ignited a viral debate on workers' rights in China's service industry and garnered hundreds of millions of views on Weibo.
The confrontation occurred on June 17, and the staff member's defiant cries of "go complain" have resonated with many, who argue that the brand has put its employees under too much pressure. This incident was not an isolated one; similar conflicts have emerged at other MANNER locations, highlighting a broader issue of work conditions.