Not satisfied with your current phone operator?
Starting this month, mobile phone users in China now can switch their carriers while retaining their existing phone numbers, according to the Ministry of Industry and Information Technology.
Currently, about 2.9 million users have now successfully completed the transfer in five trial cities. The switching service will be officially available across China by the end of this month.
Am I eligible?
You can keep and transfer your number to another carrier if:
theres no outstanding bill
your current contract has ended or cancelled
have finished real-name verification with your current carrier
your plan is active
youre with your current carrier over 120 days
How to transfer?
Send a text CXXZ#Your name#ID number to your current carrier to know if youre eligible.*
Send a text SQXZ#Your name#ID number to receive a transfer code.*
Bring the transfer code and your passport (or other forms of IDs) with you and visit a carrier location.
*The ID number you registered with your current carrier.
When does it start?
China Unicom
The switching service is currently only open to users in Jiangxi, Hubei, Yunnan, Tianjin, and Hainan. Shanghai users can start the transfer beginning December 1st.
China Mobile
Officials from the Ministry of Industry and Information Technology confirmed that the switching service will be rolled out by the end of November. No confirmed date yet on when it will start for China Mobile users in Shanghai.
China Telecom
Officials from the Ministry of Industry and Information Technology confirmed that the switching service will be rolled out by the end of November. No confirmed date yet on when it will start for China Telecom users in Shanghai.
Whom to contact if I have questions?
AnyHelper is always here to help you. You can leave your questions in the comment section below or connect with our community advisor Anna below. Or you can use our AnyAsk feature to connect with AnyHelper customer support team.
To contact your mobile operator:
China Unicom
English website: China Unicom (Click to access)
Phone: 10010 (press 6 for foreign languages)
China Mobile
English website: China Mobile (Click to access)
Phone: 10086 (press 2 for English services)
China Telecom
Website: China Telecom (Click to access)
Phone: 10000 (press 2 for English services)
Many AnyHelper readers have asked us about how they can check their remaining/unpaid balance or outstanding bills. Below we share with you the recommended way to do so.
China Unicom
1. Follow China Unicom English WeChat account WOShanghai.
2. Click Service in the menu and follow the instructions to bind your number.
3. After binding, click "Self-Inquiry" in the Service in menu.
4. You should be able to check your remaining balance.
<< Swipe LEFT to see more steps >>
China Mobile
Since China Mobile doesnt have other English platforms to check the remaining balance other than its English hotline, we suggest you call 10086 and press 2 for English services.
China Telecom
Since China Telecom doesnt have other English platforms to check the remaining balance other than its English hotline, we suggest you call 10000 and press 2 for English services.
What other functions would you like to learn? Share with us in the comment section below.
AnyHelper Advisors
We have a team of advisors that provides professional suggestions and solutions to the expat communities in Shanghai. If you have questions related to their expertise, feel free to contact them by long pressing the QR code.
If you have problems extracting the code, click to enlarge the name card and long press on the code.
AND MORE:
Swipe LEFT on the name card to see more info.
Questions about daily life in China? Ask AnyHelper!
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