Hongqiao, Pudong Airports Enhance Services for Intl Travelers


Hongqiao, Pudong Airports Enhance Entry Convenience for Intl Travelers


Shanghai's Hongqiao and Pudong International Airports, renowned as one of the busiest national air transportation hubs in China, are spearheading several initiatives aimed at streamlining the entry process for foreign passengers, further solidifying their positions as leading air portals.

Innovative Entry Solutions at Hongqiao International Airport

At Hongqiao International Airport, authorities have rolled out several innovative measures to facilitate a smoother entry for international travelers. Notably, the airport has introduced an automated entry filing system equipped with a QR code scanning option at Terminal 1. This development marks Hongqiao as the first national port to offer an online pre-declaration service.


"Travelers can now complete their entry declarations using their mobile devices at their convenience and generate a QR code. Upon arrival, a quick scan of the QR code at our self-service kiosks prints out their entry card," explained a border officer at Hongqiao. This system significantly reduces the time international passengers spend at border control, allowing for a more streamlined entry into Shanghai.


Customs at Your Fingertips: Multilingual App Launch


Hongqiao's efforts to improve passenger experience extend beyond digital entry forms. The airport has also launched a multilingual "Customs Passenger Fingertip Service海关旅客指尖服务" mini-program, available in multiple languages including English, German, Russian, Korean, Japanese, and French. This app enables travelers to complete necessary entry declarations such as health, pet, and baggage claims directly on their smartphones.

Enhanced Service Model at Pudong International Airport: A Focus on Self-Service

At Pudong International Airport, a new service model, dubbed "1+1+1," consisting of one service point and two service areas, has been launched in both Terminal 1 (T1) and Terminal 2 (T2) to cater to the preferences of foreign travelers for self-service options. This innovative model is designed to ensure that information is readily available and services are easily accessible throughout the entry process.

The service point is strategically located at the beginning of the immigration process in the entry corridor, designed to provide travelers with immediate access to essential service information. This helps alleviate any anxiety associated with the entry process by familiarizing passengers with the subsequent steps and service locations. 

In T2, this point is situated at the escalator entrance of the international arrivals bridge, south side of the fingerprint entry area, while in T1, it's near Gate 19 of international arrivals. Each service point features a prominent "i" symbol, signifying information in multiple languages—Mandarin, English, French, Spanish, Russian, Arabic, Japanese, and Korean—to guide and inform travelers from various countries. The information available at these points includes airport service guides, bilingual entry service sheets, a manual for linking payment methods like Alipay, a service manual for foreigners in Shanghai, and travel information brochures.

Comprehensive Service Areas Post-Entry

After completing immigration formalities and while waiting for baggage, travelers can access two designated service areas located in public zones of each terminal. These areas consolidate necessary services tailored to the needs of international passengers. Services provided include manned information desks, notifications, Wi-Fi access, SIM card sales, mobile payment setup, currency exchange, and travel information. These multifunctional zones are designed to address the diverse requirements of passengers as they complete their entry into China.

A particular emphasis has been placed on enhancing Wi-Fi services within the entry corridors of both terminals. Pudong Airport has added two ticketing machines near the service points to improve the ease of accessing Wi-Fi. These machines now feature optimized instructions and instructional animations on the screens, and a new feature allows passengers to take a photo of their passport to obtain Wi-Fi access, making the connection process more straightforward for foreign travelers upon their arrival.

Source & Pic: CAACNEWS


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