Summary of Position: The Community Manager administrates corporate social media communities (i.e. Facebook Page). The Community Manager is responsible for moderating User Generated Content that appears and escalating any issues to the appropriate internal/client teams. The Community Manager will work with the team on marketing analysis, business analysis, etc. Key Responsibilities: Community Strategy Assist with creation, conception, and presentation of social media strategy and integrated marketing campaigns. Interpret the direction of strategy/planning and creative leads. Communicate and coordinate client service, production and strategy/planning teams ensuring that community strategy supports overall brand goals and objectives. Management & Moderation Listening & Reporting o Summarize insights and conversations to create actionable, client-facing reports that lead to optimization Publishing o Create and maintain Content Calendars, including writing Facebook Status Updates o Post relevant content in accordance with Content Calendar Moderation o Review user generated comments and posts in a quick and timely manner o Respond to comments, when appropriate, in order to foster a positive community and add value to the users experience. o Enforce the Social Media Guidelines as defined by the brand. o Escalate User Generated Content, where appropriate, to internal and client stakeholders.
Pre-Requisites: Native English Speaker Actively participates in a wide variety of social media activities such as blogging, community development and management, social bookmarking, commenting, etc. Understanding of popular social networks design, functionality, users Demonstrated ability to produce community management guidelines and documents that reflects the holistic understanding and implementation of the role of social media and its effects. Proficiency in PowerPoint and presentation tools and skills. Exceptional communication skills. Very high attention to detail. Excellent verbal, written, and presentation skills. Qualifications: Undergraduate degree in communications, marketing, advertising, public relations, media studies, business and/or related fields. Very familiar with social media channels Knowledge/experience in blockchain/crypto arena is preferred.
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